NYX HOTEL CANCUN’s Rooms

A. Identity
NYX DEVELOPMENT SA DE CV headquartered at BLVD KUKULCAN MANZANA 52 ZONA HOTELERA CANCUN QUINTANA ROO CP 77500, CANCUN QUINTANAROO MEXICO, is committed to protecting your privacy.

The privacy policy outlined here applies to the following NYX DEVELOPMENT SA DE CV website.
www.nyxhotels.com

B. Personal Data

For the purposes laid out in this Privacy Policy, NYX DEVELOPMENT SA DE CV may collect personal information in several different ways: when you provide the information to NYX DEVELOPMENT SA DE CV directly, when you visit NYX HOTEL CANCUN website, when you use online services offered by NYX DEVELOPMENT SA DE CV, and when collected by NYX DEVELOPMENT SA DE CV through other means allowed by the law.

Personal data obtained by NYX DEVELOPMENT SA DE CV through these means includes:
1. Identify Data: your names and family name, address, home phone number, mobile and / or work phone number, marital status, signature, email, gender, age, date of birth, username and password.
2. Financial Data: cardholder name, credit card number and expiration date (for online transactions).
3. Billing Data: name or business name, tax registration number and tax domicile
4. Preference Data: details relating to your room, service and travel preferences.

C. Sensitive Personal Data
Personal data is classified as sensitive when it involves an individual’s most closely held details or when its misuse may potentially lead to discrimination or pose a risk of discrimination. Specifically, NYX DEVELOPMENT SA DE CV considers information that might disclose potentially sensitive issues such racial or ethnic origin; present and future health status; genetic information; religious, philosophical and moral beliefs; union membership; political affiliations; and sexual preferences. When you stay in one of our hotels, and you provide any information concerning your health or any disabilities, this data will only be used to serve you better and to meet your specific needs.

D. Use and Purpose of Personal Data
Events when personal data is legally required in order for NYX DEVELOPMENT SA DE CV to provide a service:

1. NYX DEVELOPMENT SA DE CV uses the personal information provided by you in order to perform or deliver the services you requested, or they are part of a program for which you registered. These events include making reservations, buying vacation packages, becoming a vacation club member, becoming a member of NYX DEVELOPMENT SA DE CV loyalty programs, attending events or social gatherings, or purchasing goods and / or tour and travel-related services.
2. NYX DEVELOPMENT SA DE CV may use the personal data you provide to better serve you and, where appropriate, identify your preferences during your stay, in order to make it more enjoyable.

Events when personal data is not required for NYX DEVELOPMENT SA DE CV to provide a service:
3. NYX DEVELOPMENT SA DE CV may also use your information to offer you promotions, tourism and consumer products, special services, newsletters, surveys, giveaways and online contests.

E. Limitations on the Use or Disclosure of Personal Data
At any time you may request that your personal information not be used for purposes other than those purposes that are legally required for NYX DEVELOPMENT SA DE CV to provide you with a service. You must submit this request in writing to BLVD KUKULCAN MANZANA 52 ZONA HOTELERA CANCUN QUINTANA ROO CP 77500, CANCUN QUINTANAROO MEXICO.
Any such requests must include at least the following items: (i) Name of the owner of the personal data; (ii) An email address where a confirmation notice may be sent; (iii) Documents proving your identity or demonstrating your legal representation for the owner; (iv) A clear and concise description of the personal data in question and the requested action; (v) Any other item or document that will facilitate the request or the locating of your personal data. If the request is missing any of these requirements, the Department of Personal Data may respond within 5 days of your request and ask that you provide the required information or documents. In this event, you will have 10 days to submit the needed information or documents. If you do not respond with the missing items in that timeframe, no further action will be taken and no changes will be made to your personal data or their usage.
After NYX DEVELOPMENT SA DE CV receives a request with all required items included, it will make a determination and respond within 20 days. When NYX DEVELOPMENT SA DE CV confirms that a requested change will be made to the use of personal data, that change will become effective 15 days after NYX DEVELOPMENT SA DE CV emails a confirmation that the change will occur. In order to protect your privacy, NYX DEVELOPMENT SA DE CV will send its response to the email address you included in the request and will have all details available to you during the designated business hours and at the address listed above.
F. Exercising Rights of Access, Rectification, Cancellation and Opposition
You are able to exercise your rights of access, rectification, cancellation or opposition to the information you provided to NYX DEVELOPMENT SA DE CV, as stated in Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties. You may do so by delivering the request to NYX DEVELOPMENT SA DE CV, following the steps outlined in subsection E above. NYX DEVELOPMENT SA DE CV will respond as outlined above.

G. Control and Security of Personal Data
NYX DEVELOPMENT SA DE CV agrees to take necessary precautions to protect the data it has collected, utilizing security technologies and procedures to restrict access, use, or disclosure of personal data without consent. For example, the personal data you provide will be stored on computer servers in secure data centers with restricted access. For online transactions, NYX DEVELOPMENT SA DE CV also uses security technologies to protect data that is transmitted electronically, such as the use of a secure server on the Secure Socket Layer (SSL).
However, no security system or data transmission devices over which NYX DEVELOPMENT SA DE CV does not retain absolute control or is dependent on the Internet can be guaranteed to be totally secure.

H. Electronic Media and Cookies
In the event that you visit any of our websites, cookies will be generated and stored on your computer in order to provide you with a better experience. Cookies are small pieces of information that are transferred to your browsers by websites.
They are stored on your computer’s hard drive and are used to determine your preferences when you connect to our websites and to track users’ behavior online and activities on our websites. Some sections of our websites require that visitors have cookies enabled in order for the sites to be fully functional. Cookies allow us to: a) Recognize when you enter our sites and offer a personalized experience, b) Know and activate the customized settings you specified for our websites, allowing our servers to transfer the correct information to you. For example, cookies allow us to detect the bandwidth you have selected when arrive on our site’s home page so that information is sent to your browser in the proper form. c) Estimate the size of our audience and measure certain traffic parameters. Each browser that accesses our sites acquires a cookie that measures the frequency of use and what sections of our website are visited. This reflects visitors’ habits and preferences. We use this information to improve our websites’ content, headlines and promotions. Cookies also help us track some online activities. For example, we use cookies in some online surveys to tell us if you have already answered a survey so we don’t ask you to answer it again. You can check your web browser’s “Help” section to learn how to avoid accepting new cookies, to have your browser tell you when you receive a new cookie, or to disable all cookies. Remember that cookies allow you to take advantage of some of our websites’ most useful features, so NYX DEVELOPMENT SA DE CV recommends that you leave them turned on.

I. Changes to this Privacy Policy
NYX DEVELOPMENT SA DE CV may update this privacy policy at any time. In the event that substantial changes are made to our policy, we will notify you via the websites listed in subsection A of this Privacy Policy. We also recommend that you visit this statement periodically in order to be aware of any updates.

Hurricane Policy

If you are planning to travel during the hurricane season, do not worry.
NYX HOTEL CANCUN offers you a special program that will not affect your holidays.

Hurricane policy will be in effect only once the National Hurricane Center (NOAA) issued an official warning of a hurricane in Cancún. In case of tropical storms will not be valid this policy.

Cancelations:

All bookings confirmed within 72 hours or less previous the hurricane strikes the destination. Guests must contact immediately their travel agency they have booked through in order to cancel.

No Shows:

There will not be any charge to all guests during 3 days after the hurricane stroke the destination.

Early departure:

All guests of NYX HOTEL CANCUN who decide to leave the property due the warning of a hurricane. They will receive a certificate to guarantee their unused nights valid for one year.

Change Dates:

All guests of NYX HOTEL CANCUN who decide to postpone their vacations to travel at a later date due the warning of a hurricane. They could reschedule without any charge considering the original rate they booked. Not valid for Christmas, Ney Year’s eve and holly week season.

Refunds:

All bookings confirmed 72 hrs. Prior to the hurricane strikes the destination and 3 days after it, apply a refund free of charge

Hurricane policy is subject to change without notice.